Frequently Asked Questions
Order your Rx refills conveniently online. We ship anywhere in Wisconsin within 1 business day.
Our accreditations place us As One of the top compounding pharmacies in the country.
General Questions
What is a compounding pharmacy?
Compounding is the process of creating customized medications to meet specific patient needs. This can include adjusting dosage strengths, changing medication forms, or combining ingredients to create unique formulations not commercially available.
Do I need a prescription for compounded medications?
Yes. All prescription medications, including compounded ones, require a prescription from a licensed healthcare provider. We work closely with your provider to ensure your treatment is safe, effective, and tailored to your needs.
Are compounded medications safe?
Absolutely. All our medications are prepared in a state-of-the-art clean room and meet the highest safety and quality standards.
Delivery and Pick-Up
Do you offer home delivery?
Yes! We provide next-day delivery anywhere in Wisconsin.
Will I be notified when my medication is shipped?
Yes, you’ll receive a phone call or text message before your medication is shipped and a text when it has been delivered.
Can I pick up my medication at the pharmacy?
No, we offer mail-only delivery service in Wisconsin.
Custom Compounds
What types of compounds can you prepare?
Can you compound medications that are hard to find or discontinued?
Yes, we specialize in creating alternatives for unavailable or discontinued medications.
Consultations and Support
Do you offer consultations for vitamins and supplements?
Yes, we provide free consultations with our nurse practitioner to recommend vitamins and supplements tailored to your needs. You can request more information through our online form.
How do I know which medication or service is right for me?
Our team works closely with your healthcare provider to ensure the medications we prepare are right for your condition and treatment goals.
Insurance and Payment
Do you accept insurance for compounded medications?
While many compounded medications are not covered by insurance, we can provide receipts and necessary documentation for potential reimbursement.
What payment methods do you accept?
We accept all major credit cards, as well as other common payment methods. We also accept HSA/FSA.
Other Questions
How do I transfer my prescription to Illinois Compounding Pharmacy?
Simply use our online “Transfer RX” form or contact us directly, and we’ll handle the rest.
Can I upload my prescription online?
Yes, you can securely upload your prescription through our website.
Do you provide services for pets?
Yes, we offer veterinary compounding services for pets of all kinds, including cats, dogs, and exotic animals.